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FAQs

Products 

How are your brands chosen?

We choose brands that we personally love or our clients have recommended to us.  We also look for brands on a mission to better our planet by creating higher quality Levels 

 

Shipping / Returns

When will my order ship?

All orders ship within 48 business hours after purchase (with the exception of federal holidays, inclement weather, misbehaving children, no more packing tape...)

 

Where is my order?

If you have not received your order after 14 days, please email us at hello@jamesmalone.com and then Russell and Millie will yell at each other over who forgot to ship your order.

 

Do you ship internationally?

We currently only ship in the continental U.S. Unless you live on an exotic beach and want to pay for our plane ticket...then we will personally deliver your package.

 

 

Customer Service

I forgot my password.

Don't ya hate that? On the login page, click "Forgot Password" to have a reset link emailed to you.

 

Please email us at hello@jamesmalone.com with any questions or issues. We will respond within 24 hours. Usually.