Shipping Policy

• All orders are shipped out within 48 hours with the exception of Sundays, federal holidays, and inclement weather.

• We currently only ship to the continental U.S.

• Once your order is placed, you will receive a confirmation email. And then several more. HaHa

• Questions regarding your order can be emailed to crew@jamesmalone.com

Return Policy

• 30 days or less since purchase: Full refund for unopened/unused items in their original packaging. 

• More than 30 days: Store credit in form of gift card upon approval. Gift card rules apply. Must be unopened/unused items in their original packaging.

• Defective items, please email us crew@jamesmalone.com

• Non-returnable/refundable items: Gift cards, final sale items, item prices ending in .99, used/opened items, any hair accessory 

• James Malone Collective reserves the right to refuse returns and refunds for customer that abuse the return policy. Abuse includes, but is not limited to, persistent returning of partially used products, trying to return used product as unused or trying to return outside of the 30-day window.